Privacy Policy

PRIVACY POLICY

Last Updated: 26 February 2024

At Firthwest, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website, products, and services.

By accessing or using the Firthwest website or services, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

1. Personal Information

We may collect personal information you voluntarily provide, including but not limited to:

  • Full name

  • Email address

  • Billing and shipping address

  • Telephone number

  • Order and payment information

This information may be collected when you place an order, create an account, subscribe to communications, participate in promotions, or contact customer support.

2. Automatically Collected Information

When you visit our website, we may automatically collect certain data, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed and browsing behavior

  • Referral sources and session duration

This information helps us improve website functionality and user experience.

HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate order updates and service notifications

  • Send marketing communications (you may opt out at any time)

  • Improve our website, products, and services

  • Detect and prevent fraud or misuse

  • Comply with legal obligations

INFORMATION SHARING

We do not sell or rent your personal information.

We may share your information with:

1. Service Providers

Trusted third-party providers who assist with:

  • Payment processing

  • Order fulfillment and shipping

  • Email marketing

  • Website hosting and analytics

These parties are permitted to use your data only to perform services on our behalf.

2. Business Transfers

In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction.

3. Legal Requirements

We may disclose personal information if required by law, regulation, court order, or where necessary to protect our legal rights, business, or customers.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyze traffic and usage patterns

  • Improve user experience

You may disable cookies through your browser settings, though some site features may not function properly.

YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent for marketing communications

To exercise these rights, please contact us at info@firthwest.com.

CHILDREN’S PRIVACY

Firthwest does not knowingly collect personal information from individuals under the age of 18.

If you believe a minor has provided us with personal data, please contact us so we can promptly remove it.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the revised policy.

CONTACT US

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Email: info@firthwest.com

Please allow up to 30 days for a response.