Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

We aim to deliver every Firthwest order safely, securely, and with full tracking from dispatch to delivery.

All orders are shipped using standard tracked shipping. Once your order has been packed and dispatched, you will receive a confirmation email containing your tracking details.

SHIPPING OPTIONS & RATES

At this time, we offer standard shipping only.

Shipping Method Shipping Fee Processing Time Estimated Delivery Time
Standard Tracked Shipping Free 1–2 business days 4–8 business days

Delivery times are estimates only and are not guaranteed.

ORDER PROCESSING

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends, public holidays, or outside business hours will be processed on the next business day.

Processing times may be extended during promotions, high-volume periods, or inventory audits.

If manual payment verification is required or incorrect billing or shipping details are provided, shipment may be delayed.

DELIVERY TIMEFRAME

Estimated delivery time once dispatched is 4–8 business days.

Delivery may be affected by:

  • Customs inspections

  • Courier delays

  • Public holidays

  • Weather conditions

  • High shipping volumes

Firthwest is not responsible for delays caused by factors outside our control.

ORDER TRACKING

Tracking information is sent via email once your order has shipped.

Tracking updates may take 2–3 business days to appear while the parcel is scanned into the courier system.

MULTIPLE SHIPMENTS

If your order includes multiple items, it may be shipped in separate packages.

You will only be charged shipping once.
Each shipment will have its own tracking number under the same order reference.

SHIPPING ADDRESS ACCURACY

Customers are responsible for ensuring all shipping details are accurate at checkout.

Address changes cannot be guaranteed once an order has entered processing or packing.

Orders shipped to incorrect addresses provided by the customer are not eligible for refund or replacement.

If you notice an error, please contact info@firthwest.com immediately.

LOST OR DELAYED PARCELS

If your tracking has not updated for an extended period, please contact info@firthwest.com and we will assist in investigating with the courier.

Once a parcel is marked as delivered by the courier, Firthwest is not responsible for loss, theft, or misplacement.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, taxes, or import fees determined by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Firthwest is not responsible for customs delays or fees.

IMPORTANT INFORMATION

By placing an order with Firthwest, you acknowledge and agree to this Shipping & Delivery Policy.

This policy forms part of our Terms & Conditions and should be read alongside our Returns & Refunds Policy.