Terms and Conditions

TERMS AND CONDITIONS

Last Updated: 26 February 2024

Please read these Terms and Conditions (“Terms”) carefully before using the Firthwest website, products, or services.

By accessing or using our website, placing an order, or interacting with any part of Firthwest, you agree to be bound by these Terms. If you do not agree, you must not use our services.

1. GENERAL

These Terms apply to all users of the Firthwest website, including browsers, customers, and contributors of content.

Firthwest reserves the right to update or modify these Terms at any time. Continued use of the website following any changes constitutes acceptance of the revised Terms.

2. INTELLECTUAL PROPERTY

2.1 Ownership

All content on this website, including but not limited to text, images, graphics, logos, designs, product imagery, and branding, is the property of Firthwest or its licensors and is protected by applicable intellectual property laws.

2.2 Restrictions

You may not copy, reproduce, distribute, modify, publish, transmit, display, or exploit any content without prior written permission from Firthwest.

Unauthorized use may result in legal action.

3. USER RESPONSIBILITIES

3.1 Account Information

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and all activity under your account.

You agree to provide accurate, current, and complete information at all times.

3.2 Acceptable Use

You agree not to:

  • Use the website for unlawful purposes

  • Violate any applicable laws or regulations

  • Attempt unauthorized access to systems or data

  • Upload malicious code or harmful software

  • Interfere with website functionality or security

Firthwest reserves the right to suspend or terminate access where misuse is identified.

4. PRODUCT INFORMATION

We aim to ensure all product information is accurate. However:

  • Product colors may vary due to screen settings

  • Measurements may vary slightly

  • Availability is not guaranteed

Firthwest reserves the right to modify, update, or discontinue any product at any time without notice.

5. PRICING AND ORDERS

All prices are displayed in the currency shown at checkout.

We reserve the right to:

  • Correct pricing errors

  • Cancel orders due to inaccuracies

  • Limit quantities per customer

If an order is canceled after payment, a full refund will be issued.

6. SHIPPING AND DELIVERY

Delivery times provided are estimates only and not guaranteed.

Firthwest is not responsible for delays caused by:

  • Courier disruptions

  • Customs clearance

  • Incorrect address information

  • Events beyond our reasonable control

Risk of loss passes to the customer once the order is dispatched.

7. RETURNS AND REFUNDS

All returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

By placing an order, you acknowledge and agree to that policy.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

Firthwest is not responsible for the content, availability, or practices of third-party sites. Accessing third-party websites is done at your own risk.

9. DISCLAIMER OF WARRANTIES

All products and services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Firthwest makes no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Firthwest shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits or revenue

  • Loss of data or business interruption

Total liability shall not exceed the amount paid for the product giving rise to the claim.

11. INDEMNIFICATION

You agree to indemnify and hold harmless Firthwest, its directors, employees, affiliates, and partners from any claims, damages, losses, or legal expenses arising from:

  • Breach of these Terms

  • Misuse of the website

  • Violation of applicable laws or third-party rights

12. FORCE MAJEURE

Firthwest shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, transportation disruptions, or government actions.

13. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.